Privacy policy
Art. 1 General Provisions
At bulcore.bg, we are committed to ensuring the confidentiality and protection of your personal data in our capacity as the Data Controller of the personal data you provide to us.
This Policy explains when and why we collect personal information (“personal information” and “personal data” are used as equivalent terms in this Policy) about people who visit our website and use our services, how we use it, the circumstances under which we may disclose it to others, and how we keep it secure.
We may amend this Policy from time to time, so please make sure that you are familiar with the current version of our Privacy Policy. By using our website and the services provided through it, you agree to be bound by this Policy.
Any questions regarding this Policy may be sent to: sales@bulcore.bg
Art. 2 About Us
We are bulcore.bg, and we provide services, products and general information related to our business activities.
Our registered address is: 35 Eledzhik Str., 2030 Kostenets, Bulgaria.
Where the terms “we”, “us” and “our” are used below, they refer to bulcore.bg.
Art. 3 How We Collect Personal Information From You
We receive information about you when you use our website bulcore.bg, for example when you submit an inquiry requesting a quotation or information, or when you request, order or use services provided through the website.
Art. 4 What Personal Information We Collect
We collect only basic personal data about you and do not collect special categories of personal data (“sensitive data”).
The personal information we collect may include your name, address, email address, telephone number, other information required under the Bulgarian Accountancy Act and other applicable legislation, as well as information about which pages you have visited and when.
Art. 5 Why We Need Your Personal Data
We need your personal data in order to provide you with the services offered through this website within the framework of a contractual relationship between us, as well as to provide information that you have requested or for which you have expressly given your consent.
We will not collect personal data that we do not need for the purposes stated above.
Art. 6 How We Use Your Information
We may use your information to:
- Provide the services you have requested, including processing your orders and fulfilling our obligations arising from the contractual relationship between us;
- Provide you with new information directly related to services you have requested;
- Respond to inquiries and provide the information you have requested, including assistance with resolving issues related to your inquiries;
- Carry out remarketing through trusted platforms, including Google Ads and Facebook;
- Request your opinions or comments regarding the services and products/training we provide;
- Perform statistical and other analyses in order to improve our services;
- Protect your interests in connection with your use of our website or services;
- Inform you about changes to our Terms and Conditions, Privacy Policy or services.
Art. 7 How Long We Keep Your Information
We retain your personal data only for as long as necessary for the relevant activity for which it was provided, or for the period stipulated in a contract between us, while complying with the requirements and retention periods provided for under the Bulgarian Accountancy Act, tax legislation and other applicable laws and regulations in the Republic of Bulgaria.
Data provided for marketing purposes will be retained until you inform us that you no longer wish to receive the relevant information from us.
Once the purposes for processing your personal data have been fulfilled, we will delete or destroy the data.
Art. 8 Who Has Access to Your Information
We will not sell, rent or share your information with third parties for marketing purposes.
We may disclose your information to third parties – service providers, subcontractors and other related organizations – solely for the purpose of performing tasks and providing services to you on our behalf.
When we use third-party service providers, we disclose only the personal information necessary for the provision of the relevant service. We have agreements with such third parties requiring them to protect your information and not to use it for their own direct marketing purposes.
We will not provide your information to third parties for their marketing purposes unless you have requested this, or unless disclosure is required by law, a court order, or for the prevention of fraud or another criminal offence.
We work with various third-party service providers in order to provide you with high-quality and reliable services. When you inquire about or purchase one of these services, the relevant third-party service provider may use your data to provide you with information and fulfil its contractual obligations. In some cases, these third parties may act as independent data controllers. We therefore recommend that you familiarize yourself with their respective Privacy Policies.
These third-party service providers may share your information with us, and we will use it in accordance with this Privacy Policy.
Your personal data may be provided to public authorities only in cases provided for by law and only to the extent necessary for the purposes for which the information has been requested.
The Bulgarian Commission for Personal Data Protection exercises statutory supervision over the processing of personal data. We provide access to the personal data records maintained by us where required and permitted by law.
Art. 9 Where We Process Your Personal Data
All personal data processed by us is processed in Bulgaria. For hosting and maintenance purposes, this information is also stored in Bulgaria.
Third parties do not have access to your personal data except where required by law.
Art. 10 When We May Contact You
You have the right to choose whether or not to receive information from us.
We may contact you whenever and to the extent necessary to provide the services you have requested, fulfil our contractual obligations, provide new information directly related to services you have requested, respond to your inquiries, protect your interests in connection with your use of the website or our services, or comply with legal requirements.
We may also send you newsletters containing updates from our website if you have subscribed to such newsletters using your email address.
We will not contact you for marketing purposes by email, telephone, text message or post unless you have given your prior explicit consent, or unless the communication is directly related to you and complies with the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR).
Art. 11 How You Can Access, Correct or Delete Your Personal Data
You have the right at any time to request:
- Access to your personal data collected in connection with the provision and use of our services, including confirmation as to whether we process your personal data, the categories of data concerned, the purposes of processing, the recipients to whom the data is disclosed, as well as a copy of the personal data being processed and information regarding its source;
- Correction of information you have provided to us where it has become inaccurate or outdated, including your email address or any other information;
- Deletion or restriction of your personal data where its processing does not comply with the requirements of applicable personal data protection legislation or the General Data Protection Regulation (Regulation (EU) 2016/679);
- Notification of third parties to whom your personal data has been disclosed regarding such correction, deletion or restriction, unless this proves impossible or involves disproportionate effort.
Any request for access, correction, deletion or restriction may relate only to your own personal data. Exercising these rights is free of charge.
To request access to, correction, deletion or restriction of the personal data we process, you must send us a written application containing:
- Your name, address and other information necessary to identify you;
- A description of your request;
- Your preferred method for receiving the requested information;
- Your signature, the date of submission and an address for correspondence;
- A notarized power of attorney where the application is submitted by an authorized representative. The application may also be signed with an electronic signature.
Applications should be sent to: sales@bulcore.bg
We will process your request for access, correction, deletion or restriction within 14 days, subject to applicable legal requirements and exceptions.
You will be notified of our decision regarding the requested action or any refusal to carry it out in accordance with applicable law. The notification may be sent by registered mail with acknowledgement of receipt or provided personally against signature.
Art. 12 How You Can Object to or Lodge a Complaint About the Processing of Personal Data
Where provided for by law, you have the right to:
- Object to the processing of your personal data where there are legal grounds for doing so. Where the objection is justified, the relevant personal data may no longer be processed;
- Object to the processing of your personal data for direct marketing purposes;
- Be informed before your personal data is disclosed to third parties for the first time or used on their behalf for direct marketing purposes, and be given the opportunity to object to such disclosure or use.
If you wish to make a complaint about the way your personal data is being processed, you can contact us at sales@bulcore.bg.
If you are not satisfied with our response or believe that we are not processing your personal data lawfully, you may contact the competent Bulgarian data protection authority – the Commission for Personal Data Protection (CPDP).
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Tel.: +359 2 915 35 18, +359 2 915 35 15, +359 2 915 35 19
Fax: +359 2 915 35 25
Email: kzld@cpdp.bg
Website: cpdp.bg
Art. 13 Security Measures to Protect Your Information Against Loss, Misuse or Alteration
When you provide us with personal information, we take appropriate measures to ensure that it is processed securely.
The bulcore.bg website uses a secure communication protocol and an SSL certificate. HTTPS authenticates the website and the web server on which it is hosted. It also encrypts the communication between the client and the server in both directions, providing protection against interception, tampering or alteration of message content.
In practice, this provides reasonable assurance that users are connecting to the correct website rather than a fraudulent copy and that communications between users and the website cannot be read or altered by unauthorized third parties.
Non-sensitive information, such as your email address, is normally transmitted over the Internet and therefore its security can never be guaranteed 100%. Although we make every reasonable effort to protect your information, we cannot guarantee the security of information transmitted to us over the Internet, and you do so at your own risk.
Once we receive your information, we make every reasonable effort to ensure its security within our systems.
Art. 14 Profiling
We do not use automated decision-making or profiling.
Art. 15 Use of Cookies
Like many other websites, our website uses cookies.
Cookies are small pieces of information sent by a website to your computer or device in order to recognize you when you visit. They collect statistical information about your browsing activity.
This allows us to identify patterns in website traffic and perform statistical analyses regarding the use of our services, including the amount of time spent on the website and the pages visited most frequently.
Cookies do not identify you personally, and aggregated statistical information does not contain personal information. Cookies help us improve our website and provide a better and more personalized service.
By agreeing to use this website and its services, you consent to the use of cookies, including Google Analytics cookies.
If you prefer not to receive cookies while browsing the website or through HTML-formatted emails, you can disable them. You can configure your browser to notify you before accepting a cookie or to reject cookies when notified of their presence.
These settings can usually be found in the “Options” or “Preferences” menu of your browser. For more detailed information about these settings, please refer to your browser’s “Help” section.
Art. 16 Links to Other Websites
Our website may contain links to other websites operated by other organizations. This Privacy Policy applies only to our website, so we encourage you to read the privacy policies of any other websites you visit.
We are not responsible for the privacy or security practices of other websites, even where you access them through links provided on our website.
Similarly, if you have reached our website through a third-party website, we cannot be responsible for the privacy policies or practices of the owners or operators of that third-party website. We recommend reviewing their Privacy Policy.
Art. 17 Transfer of Personal Information Outside Europe
As part of the services we provide, information you provide to us may be transferred to countries outside the European Union (“EU”). Such countries may not have data protection legislation equivalent to that applicable in Bulgaria.
Where we transfer your information outside the EU, we will take appropriate safeguards to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection legislation.
If you use our services while outside the EU, your information may be transferred outside the EU where necessary to provide those services.
Art. 18 Review of This Policy
We regularly review this Privacy Policy to ensure the appropriate and lawful protection of your personal data.
This Policy was last updated in March 2018 and is intended to comply with the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR).